Service Design - Icon-o-Cast by Lunar - 2/19/2009

from Icon-o-Cast: a podcast by LUNAR · host Icon-o-Cast

What makes a great service? How can designers influence the experience customers have with grocery stores, airlines and car rental agencies? Jennifer Bove of Kicker Studio and Ben Fullerton of IDEO talk with Gretchen Anderson about service design.

Episode metadata supplied by the publisher feed · Published Feb 20, 2009

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Service Design - Icon-o-Cast by Lunar - 2/19/2009

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