Service Excellence: Hacks to Combat Fatigue

Episode 103 of the The Credit Union Leadership Podcast podcast, hosted by ServiStar Consulting, titled "Service Excellence: Hacks to Combat Fatigue" was published on February 13, 2024 and runs 21 minutes.

February 13, 2024 ·21m · The Credit Union Leadership Podcast

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Summary

We say we are about people helping people, but most of us are killing the industry softly with our teller stare. We discuss how service excellence is how we embody the value of helping people as Scott & Scott delve into a wealth of actionable advice to combat the dreaded, "Friday fatigue." In this episode we cover: Challenges leaders face with excellent service. The Teller-Stare Hierarchy of Bad Service 4 service excellence hacks Links from show: Interested in service excellence? Sign up for our new employee bundle here! Are you ready to become the leader you know you can be? Sign up for Vertex Live Nationwide here. Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Episode Description

We say we are about people helping people, but most of us are killing the industry softly with our teller stare. We discuss how service excellence is how we embody the value of helping people as Scott & Scott delve into a wealth of actionable advice to combat the dreaded, "Friday fatigue."

In this episode we cover:

Challenges leaders face with excellent service.
The Teller-Stare
Hierarchy of Bad Service
4 service excellence hacks

Links from show:

Interested in service excellence? Sign up for our new employee bundle here!

Are you ready to become the leader you know you can be? Sign up for Vertex Live Nationwide here.

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

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