Service excellence initiative, cultural change at Good Samaritan, hospital rating assessments

from Good Samaritan Healthcast · host Good Samaritan

In this episode, Clint talks with Patient Experience Coordinator Cassie Abel about the Service Excellence Initiative at Good Samaritan. They speak about what goes into the initiative and what it means for patients as well as staff.

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This episode is 28 minutes long.

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This episode was published on December 9, 2021.

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