Service Excellence with Itumeleng Phetlho

Kickstarting Season 3 of #ConversationswithGofaone is Retail Professional, Itumeleng Phetlho. Itumeleng unpacks the ways in which customer satisfaction can be driven through fostering a culture of service excellence. He further explains how a toxic work environment impact workforce performance. Whether you’re an entrepreneur, young professional, leader, exec etc - this is for you! - Itumeleng Phetlho is the current Divisional Executive at Clicks Group, and has worked as an exceptional Retail Manager at reputable companies such DHL Express, Total Energies, MTN etc. He is a well experienced and successful individual in retail sales and operations. All in all - he is a lover of life and passionate about customer service!