Service Fanatics by James Merlino

https://thebookvoice.com/podcasts/2/audible/98700 to listen full audiobooks. Title: Service Fanatics Author: James Merlino Narrator: Tim Lundeen Format: mp3 Length: 10 hrs and 21 mins Release date: 07-28-21 Ratings: Not rated yet Genres: Customer Service Publisher's Summary: Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience.