Service Level Agreements – a practical guide

In this episode of The Roadmap, our technology lawyers Rob Powell and Vik Khurana discuss how to approach service levels, something crucially important but often overlooked in technology contracts.This episode is aimed at those who would like to know:As a customer, what service commitments are you actually receiving? How practical are service legal agreements (SLAs) in reality? Will they ever be triggered and do they offer a worthwhile remedy? What are the key issues to look out for from a legal perspective when reviewing SLAs?Note: All information was correct at the time of recording.Send us Fan MailNote: All information was correct at the time of recording.Thanks for listening!If you have any feedback, questions or comments, please email us at [email protected] all the episodes as we release them here, and don’t forget to subscribe! Follow us on LinkedIn using #TheRoadmapPod