Service literacy with Lou Downe

from UX Podcast · host Per Axbom & James Royal-Lawson

S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design? Among the topics we discussed were: The complexity of modern services and the complete... The post Service literacy with Lou Downe appeared first on UX Podcast.

Episode metadata supplied by the publisher feed · Published Mar 27, 2025

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Service literacy with Lou Downe

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