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Service literacy with Lou Downe episode artwork

Mar 27, 2025

Service literacy with Lou Downe

from UX Podcast Hosted by UX Podcast

S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?

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Service literacy with Lou Downe

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