EPISODE · Mar 16, 2026 · 14 MIN
Service Matters: Lead With Excellence
from Accelerate Your Performance · host Studer Education
According to Dr. Reggie Todd, the guest in this episode, “Service excellence is critical because it directly shapes the experiences people have with an organization.” The truth is that service matters, and service excellence is an all day, every day, all-in proposition. What does it mean to have great customer service? What does service excellence entail? How can you build service excellence practices in your organization? These are questions addressed in this episode. Join Dr. Janet Pilcher and Dr. Todd as they dive into these and other questions related to Pillar 6: Exceed Customer Expectations from the 9 Pillars of Leadership Excellence. Listen to learn how you can transform your customer service practices from good to great and how you can positively shape the experiences people have with your organization. Recommended Resources: 9 Pillars of Leadership Excellence: A New Operating System for Education, Provide Excellent Service, How K12 District Leaders Can Foster Service ExcellenceFollow Host Dr. Janet Pilcher on LinkedIn: https://www.linkedin.com/in/janetpilcher/
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What this episode covers
According to Dr. Reggie Todd, the guest in this episode, “Service excellence is critical because it directly shapes the experiences people have with an organization.” The truth is that service matters, and service excellence is an all day, every day, all-in proposition. What does it mean to have great customer service? What does service excellence entail? How can you build service excellence practices in your organization? These are questions addressed in this episode. Join Dr. Janet Pi...
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Service Matters: Lead With Excellence
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