Service Matters: Lead With Excellence
An episode of the Accelerate Your Performance podcast, hosted by Studer Education, titled "Service Matters: Lead With Excellence" was published on March 16, 2026 and runs 14 minutes.
March 16, 2026 ·14m · Accelerate Your Performance
Summary
According to Dr. Reggie Todd, the guest in this episode, “Service excellence is critical because it directly shapes the experiences people have with an organization.” The truth is that service matters, and service excellence is an all day, every day, all-in proposition. What does it mean to have great customer service? What does service excellence entail? How can you build service excellence practices in your organization? These are questions addressed in this episode. Join Dr. Janet Pi...
Episode Description
According to Dr. Reggie Todd, the guest in this episode, “Service excellence is critical because it directly shapes the experiences people have with an organization.” The truth is that service matters, and service excellence is an all day, every day, all-in proposition.
What does it mean to have great customer service? What does service excellence entail? How can you build service excellence practices in your organization? These are questions addressed in this episode. Join Dr. Janet Pilcher and Dr. Todd as they dive into these and other questions related to Pillar 6: Exceed Customer Expectations from the 9 Pillars of Leadership Excellence.
Listen to learn how you can transform your customer service practices from good to great and how you can positively shape the experiences people have with your organization.
Recommended Resources: 9 Pillars of Leadership Excellence: A New Operating System for Education, Provide Excellent Service, How K12 District Leaders Can Foster Service Excellence
Follow Host Dr. Janet Pilcher on LinkedIn: https://www.linkedin.com/in/janetpilcher/
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