Service trends in B2B Manufacturing

What this episode covers

Life is lived in moments. Some are big, like your first car or having a child - and some are small, like buying movie candy at the dollar store or catching three green lights in a row - but all are meaningful. Every moment matters. So, what if every service moment a company provided was a positive one, big or small? That’s what we answer this episode. Why every single moment of the service experience matters, and how making every moment a positive one can be done. Presented by The Future of Customer Engagement and Experience, providing thought leadership and analysis on topics both consumer-facing and business-to-business, from sales, marketing, customer experience, data management, and more.