Service with Tricia Sinclair

from CRM Rocks · host Markus Erlandsson

Episode 150: Markus Erlandsson and Malin Martnes chatted with Tricia Sinclair from Avanade about Service. Tricia starts by explaining that service is more than just support, and we discuss how Microsoft has transitioned from Omnichannel to Contact Centre. AI that helps, how voice is back and more. Bio I am a results-oriented human who loves … Continue reading Service with Tricia Sinclair The post Service with Tricia Sinclair first appeared on CRM Rocks.

Episode metadata supplied by the publisher feed · Published Jun 14, 2025

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Service with Tricia Sinclair

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