ServiceNow Federal Forum 2023: Beyond the Mandate- Exceeding Federal Customer Experience Expectations

The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and technology teams; empower employees; create seamless workflows; and more. Join this session to gain variety of perspectives on CX best practices and learn how one agency built constituent trust through efficiencies and transparency using Public Sector Digital Services from ServiceNow.Featured Speakers: • Ron Vickery, Senior Sales Leader, ServiceNow • Maria Bertucci, System Administrator, National Finance Center, Department of Agriculture• Doug Freeman Director of Customer Experience & Human-Centered Design, Department of Commerce • Pamela Scruggs ePermits Program Lead, U.S. Fish and Wildlife Service See video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.