ServiceNow Federal Forum 2023: CX and EX Integrated: Create Better Outcomes with a Total Experience Strategy

Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes.Featured Speakers:Arunkumar Iyer, Principal Executive Architect/Field CTO, ServiceNowJohn Boerstler, Chief Veterans Experience Officer, Department of Veterans AffairsPamela Powers, Managing Director, KPMG Federal ConsultingSee video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.