ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

from Federal Fridays with ServiceNow (Government) · host ServiceNow Industries Podcasts

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.Featured Speaker: • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow Click here to view the on-demand recordingSee omnystudio.com/listener for privacy information.

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This episode is 34 minutes long.

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This episode was published on June 28, 2024.

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