Serving the internal customer with Doug Ellin | Episode 4

In this week's episode we speak with Doug Ellin - People Partner L&D at GoHenry. Doug is incredibly passionate about serving the internal customer, and shares his experiences of using this insight to carve out successful, tailored L&D solutions. Throughout the conversation we cover everything from getting to know your internal customer to tracking whether your interventions are successful or not. This conversation is a wonderful testament to the fact that L&D should always be about people before anything else and we can’t wait for you to listen! Running order 01:13 How do you get to know your internal customer? 04:46 Using this knowledge to help you deliver better L&D 06:00 The steps you need to take before developing the L&D strategy 09:38 Identifying the influencers within a business 12:43 Striking the balance between addressing people’s training requests but giving the business what it actually needs 17:15 Working out what to include in an L&D solution to make it successful 20:26 Ways to track if your interventions are working 24:07 Quickfire round How to connect Find Doug on:  LinkedIn: https://www.linkedin.com/in/doug-ellin/ Find Nelson on: LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Twitter: https://twitter.com/ThatNelsonDude Find HowNow on: LinkedIn: https://www.linkedin.com/company/hownowhq/ Twitter: https://twitter.com/hownowteam Instagram: https://www.instagram.com/hownowhq/ Our Website: https://gethownow.com/