Sexual Harassment from Customers

from Healthy Work · host Healthy Work Podcast

In Episode 26, we discuss a paper by Kundro, Burke, Grandey & Sayre (2021) that examines what leads to customers sexually harassing workers. The study finds that needing to provide service with a smile and dependence on tips increase the customer's power, which predicts sexual harassment. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthywork.substack.com

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This episode is 15 minutes long.

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This episode was published on September 10, 2021.

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