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EPISODE · Jun 2, 2025 · 1 MIN

SFS Minute 716: Engage in forums or groups

from School for Startups Minutes

At my very first business, my customers were kids. They were dropped off in the morning and picked up late at night. As they were being picked up, I would ask every parent, "How's it going? What do you like? What don't you like?" I got feedback every single day—within the last 12 hours, I knew whether my customers were happy or not. That's the kind of thing you need to do. Engage in any forum or group where you can talk directly to your customers.  

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SFS Minute 716: Engage in forums or groups

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