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EPISODE · Nov 9, 2025 · 1 MIN

SFS Minute 856: Own Up Publicly

from School for Startups Minutes

Not only do you want to get ahead of it, but you also want to own up to it publicly. And that's today's advice. When Tylenol started having bad results, they pulled the product from the shelves immediately and said, "This is our responsibility. We are going to deal with this." They saved their credibility with their response. Follow the Tylenol model: admit any problems quickly and take responsibility.

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SFS Minute 856: Own Up Publicly

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