Shake Shack’s test kitchen: Developing a good jobs and automation combo

from HBS Managing the Future of Work · host Harvard Business School

Shake Shack Chief Growth Officer Steph So and HBS professor Chris Stanton join Bill Kerr to discuss the fast-casual chain’s digital strategy and how technology is changing the dining experience and restaurant work, from frontline to back office.

Episode metadata supplied by the publisher feed · Published May 21, 2025

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Shake Shack’s test kitchen: Developing a good jobs and automation combo

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