Shaking things up with future strategist Zayna Khayat

Today, your host Ellen Gardner, Communications and Marketing at HIROC, speaks with Zayna Khayat, Future Strategist at SE Health.   Her story is not unlike many first generation Canadians. Zayna's parents, who emigrated from Lebanon in the early 70s, instilled the values of hard work, humility and authenticity. From an early age, Zayna knew she wanted to tackle the big challenges in the world and after a stint in consulting, has been focussed on solving as she says, "the wicked problems in healthcare". As a speaker, university instructor, innovation sherpa, and for the past two years, future strategist at SE Health, Zayna is the spark that gets people thinking differently. She consistently asks the tough questions and engages in 'real talk' that challenges the status quo.   The experience of getting close to patients through her work with SE Health has convinced Zayna that we're on the brink of a perfect cocktail of change and what is coming in healthcare is nothing like we've seen before.   Key Takeaways: [2:00] The work experience that convinced Zayna to work in healthcare rather than climate change [5:03] The values instilled in Zayna by her parents [8:01] The reason we are stuck with a healthcare system that doesn't match people's needs and expectations [10:01] How Zayna knows she has succeeded in getting people to think innovatively [12:59] Why being an 'outsider' works to Zayna's advantage [14:16] An example of the magic that happens when a unit is liberated to solve real problems [16:19] Healthcare is not a digital-first operating model but it's coming fierce and fast [17:05] The difference between a futurist and a future strategist [17:47] Where Zayna draws her inspiration [19:53] How being close to patients and families in homecare brings a dose of reality to Zayna's work [21:47] The three big ways SE Health is defining the future of homecare [24:00] Why the business case for using digital tools in healthcare is a slam dunk [26:15] The trendsetters Zayna is watching now [30:30] The questions that don't further the discourse on healthcare [33:05] How Zayna is re-envisioning the structure of her keynotes [35:18] Why it's important to throw a fresh perspective on traditional approaches [38:26] The problem Zayna would solve if she was going to launch a start-up [39:39] What keeps this futurist grounded in the present   Mentioned in this Episode: SE Health University Health Network Hospital at Home Babylon Health (UK) CareMore Health (US) Buurtzorg (Netherlands) Year of the Nurse Ping An Good Doctor (China) Women's College Hospital Dot Health Think Research Seqster AlayaCare New Power (by Jeremy Heimans and Henry Timms) Home Deus: A Brief History of Tomorrow (by Yuval Noah Harari)   Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at [email protected].