Shaking Up Personal Lines And Preparing The Path For Agents Of The Future With Jourdan Kitchens

In this episode of the Power Women In Insurance, Jourdan Kitchens, the Senior Risk Manager at Bailey Family Insurance joins the podcast. Jourdan explores being a millennial in insurance and how her background in the restaurant industry helped her to bring excellent service as a Risk Manager. Episode Highlights: Jourdan shares her background. (3:21) Jourdan discusses her personal and professional growth over the past few years. (6:20) Jourdan shares how they combined old-school service and connection, with the present generation. (9:43) Does Jourdan find that communication styles vary by generation? (15:06) What technological advancements has Jourdan been utilizing? (19:17) Jourdan shares her thoughts on virtual work environments. (22:00) Jourdan explains the dynamic between her and her assistant. (27:32)  Key Quotes: “I feel like the transition from bartending in the service industry to insurance has been a great thing for me. I had no idea I'd be good at sales.” - Jourdan Kitchens “Insurance is not a tangible thing. It’s not a drink, it’s not a piece of paper. I can't just give you a drink and make you happy. Insurance is something that holds really no value to most people until they have to use it.” - Jourdan Kitchens “With Coronavirus, we've seen everyone's working at home. They're working whenever they want to. You've got to fit into their day. You can't just fit into that nine to five. Life doesn't end at five o'clock and it doesn't start at nine. We've got to adapt to when people are actually paying attention.” - Jourdan Kitchens Resources Mentioned: Jourdan Kitchens LinkedIn Bailey Family Insurance Contact Teresa Kitchens