Shakira Naraine: Chief People Officer at Toronto Transit Commission (TTC)

In this episode of the “How I Lead Change” podcast, Shakira Naraine, the Toronto Transit Commission (TTC)'s Chief People Officer, shares her strategy for leading change by focusing on workforce stability, employee engagement, and strong union partnerships. Her people-first approach has improved organizational communication and cooperation, supporting smoother labor negotiations and a unified culture. She advises leaders to pursue big visions through small, consistent steps, with a focus on listening and clear communication.With over 20 years of HR leadership, Shakira's expertise lies in labor relations, and managing major government transformation initiatives. She trained public servants across Canada in Strategic Leadership and HR management at the Canada School of Public Service for thirteen years. Shakira believes that a healthy workplace, strong labor-management relations, continuous learning, and effective HR practices are essential for long-term organizational success. www.pragilis.com