"Shaping the Future of Credit Unions: Emma Hayes on Learning, Leadership & AI at SECU"

Welcome to a fresh episode of Women of Community Banking featuring Emma Hayes, Chief Learning and Development Officer at SECU. With nearly three decades of experience in learning and development, Emma shares her insights on fostering a culture of continuous learning in credit unions, overcoming challenges in L&D, and the evolving role of training in today’s digital-first world.Discover how Emma navigates multi-generational workforce learning needs, integrates AI and agility into employee development, and identifies future leaders to ensure succession and long-term growth at SECU, one of the top credit unions in the nation. Get inspired by her innovative approach to blending legacy strengths with modern demands, and learn how SECU is reshaping credit union culture through impactful learning and development strategies.Key topics covered:The evolving role of L&D in credit unionsBalancing legacy and digital transformation in workforce trainingStrategies for fostering continuous learning across generations (Gen Z to Boomers)Preparing employees for AI and agility in a fast-changing environmentSuccession planning and nurturing future leaders at SECUMeasuring L&D success beyond training completion ratesTune in for practical insights and inspiring leadership lessons from one of the industry’s L&D pioneers.#WomenInBanking #CommunityBanking #CreditUnions #LearningAndDevelopment #Leadership #AIinBanking #ContinuousLearning #SECU