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Shawn Moon: Cracking the Code to Customer Loyalty episode artwork

EPISODE · Apr 16, 2019 · 27 MIN

Shawn Moon: Cracking the Code to Customer Loyalty

from FranklinCovey On Leadership · host FranklinCovey

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity.

What this episode covers

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity.

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Shawn Moon: Cracking the Code to Customer Loyalty

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Frequently Asked Questions

How long is this episode of FranklinCovey On Leadership?

This episode is 27 minutes long.

When was this FranklinCovey On Leadership episode published?

This episode was published on April 16, 2019.

What is this episode about?

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity.

Can I download this FranklinCovey On Leadership episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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