Shawn Moon: Cracking the Code to Customer Loyalty
Episode 46 of the FranklinCovey On Leadership podcast, hosted by FranklinCovey, titled "Shawn Moon: Cracking the Code to Customer Loyalty" was published on April 16, 2019 and runs 27 minutes.
April 16, 2019 ·27m · FranklinCovey On Leadership
Summary
Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity.
Episode Description
Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity.
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