Shawn Moon: Cracking the Code to Customer Loyalty

from FranklinCovey On Leadership · host FranklinCovey

Join Shawn Moon, author of the forthcoming book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty by using the principles of empathy, responsibility, and generosity.

Episode metadata supplied by the publisher feed · Published Apr 16, 2019

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Shawn Moon: Cracking the Code to Customer Loyalty

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