EPISODE · Aug 30, 2021 · 15 MIN
Shep Hyken, Founder & Chief Amazement Officer At Shepard Presentations
from PNC C-Speak: The Language of Executives St. Louis
“Customer service is not a department, it’s a philosophy.” says customer experience expert Shep Hyken. He discusses how to apply this philosophy to every aspect of business, with every employee, as well as how to improve customer experience, even when it’s online.
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Shep Hyken, Founder & Chief Amazement Officer At Shepard Presentations
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This episode was published on August 30, 2021.
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