SHIFT CHANGE WARFARE (THE TOXIC HANDOFF)

What this episode covers

Show Notes (Dive Version)Episode Title: Shift Change Warfare: The Toxic Handoff (Episode 76)Episode Description: "Leaving an empty cooler and full trash cans isn't just lazy; it is a direct insult to the person taking over."The 3:00 PM shift change is the most dangerous time for store morale. In this episode of Dive, Mike Hernandez breaks down why leaving a mess for the next shift destroys teamwork and customer service.What You Will Learn:The Toxic Handoff: Why running out the door at exactly 3:00 PM sets the incoming shift up for failure.The Golden Rule of Retail: How stocking the cooler and pulling the trash protects your coworkers from angry customers.The 15-Minute Buffer: A mental trick to ensure you always leave the store in perfect condition.Resources & Links:Download the Shift Handoff Checklist: Text the word RELAY to 956-897-9192.Recommended Listen: Survive: Episode 77 (Learn how Assistant Managers enforce shift-change accountability).

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Frequently Asked Questions

How long is this episode of Dive: Foundations for C-Store Sales Associates?

This episode is 2 minutes long.

When was this Dive: Foundations for C-Store Sales Associates episode published?

This episode was published on March 6, 2026.

What is this episode about?

Show Notes (Dive Version)Episode Title: Shift Change Warfare: The Toxic Handoff (Episode 76)Episode Description: "Leaving an empty cooler and full trash cans isn't just lazy; it is a direct insult to the person taking over."The 3:00 PM shift change...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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