Shifting from tenant enforcement to tenant support | Episode #018

For many Landlords, the pandemic has shifted the way in which they engage with their residents. With the courts closed and job loss at an all time high... The "enforcement" approach became quickly redundant, post March 2020. Residents were struggling more than they EVER had before. And Landlords like Bournville Village Trust realised the "collecting with care" approach was exactly what residents required. A *care approach* that focused on: ✅ Supporting residents to help pay the rent. NOT... ❌ Enforcing them to pay the rent. --- In this episode of 'The Social Housing Podcast' Stephen Lawrence sat down with Gareth Sinnett to discuss how BVT have implemented this "collecting with care" approach. During the conversation, Stephen & Gareth discussed: ✅ The Homeless Prevention Fund and how this helped reduce BVT's higher level debt cases. ✅ Pre-tenancy support and the importance of getting tenants setup on the right foot from day one. ✅ Why BVT have created the "energy advisor" role for tenants.