Shifting the Language, Shaping the Culture: Connecting Care’s Story

How do you shift the language across multiple care communities? This team would say ‘one word at a time and build from there.’ Tune in to hear the story of how Connecting Care Communities came together, using the Eden Approach®, and identified language that helped them create true home with the Elders (residents). As you will hear from Lisa, Mary Lou, and Sarah, the process is not always easy, but the outcomes are well worth the effort for both the employee and Elder care partners.