Shituations! Do you hate it when people turn up late, cancel late, or don't stick to their care plan?

When your practice runs smoothly it's good for you (less stress, more enjoyable) and it's good for them (less stress, better results). When people don't 'follow the rules' it's bad for you AND for them. So how can you handle it when people don't follow the rules in a gentle but powerful way? In today's episode Martin maps out a simple framework for handling any shituation where people aren't following your procedures. Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0 To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0