Shon Kingrey: Why Employee Satisfaction Should Be Your Priority

Shon Kingrey is the Vice President of Fixed Operations, Kayser Automotive Group. Shon is a well-known figure in the fixed ops community, and his focus has always been on employees and customers.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we discuss the recent changes in Shon's career and the industry as a whole. We explore the shift towards a focus on employee satisfaction and work-life balance, particularly for the new generation of workers who prioritize these aspects over money. Shon emphasizes the importance of providing tools and resources to make employees' jobs easier and to promote a positive work environment.Shon talks about the group he works for and the importance they give to their employees. The three brothers who run the group have pictures of their 40 plus year employees on their walls. They allow their employees to go home at six o'clock so they can have dinner with their families. They prioritize their employees' personal lives, ensuring they have time for dinner with their families and maintaining a healthy work-life balance. Shon believes that it is important to focus on employees and their needs. He talks about the tools that can make their job easier and how they can contribute to the gross and net of the company.Shon also talks about resistance in implementing change in an organization. Shon talks about how uncomfortable change can be and how resistance is a natural reaction when new ideas are brought to the table. He shares how he dealt with pushback and interesting conversations while implementing change. He emphasizes the importance of having buy-in from the top and getting everyone on board. Shon also talks about how he monitors status phone calls and how he has made the process more efficient.In conclusion, Shon's insights on the industry and the changes he has made are a great learning opportunity for anyone in the fixed ops community. Prioritizing employee satisfaction and work-life balance, providing tools and resources to make their job easier, and having a process in place for implementing change are essential for success in this industry. By focusing on these areas, companies can attract and retain the best talent, promote a positive work environment, and achieve growth and success.Listen to the episode featuring Shon Kingrey for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Shon KingreyConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement