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Should Customer Success Be Coded to COGS or OpEx or Both? episode artwork

EPISODE · Jul 23, 2023 · 2 MIN

Should Customer Success Be Coded to COGS or OpEx or Both?

from SaaS Metrics School · host Ben Murray

In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both. - The case for CS in COGS - The case for CS in Operating Expenses - The case for CS in both COGS and OpEx - What does CS coding matter? - What are the downline impacts of incorrect coding? Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page

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Should Customer Success Be Coded to COGS or OpEx or Both?

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This episode is 2 minutes long.

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This episode was published on July 23, 2023.

What is this episode about?

In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both. - The case for CS in COGS - The case for CS in Operating Expenses - The case...

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