Should Customer Success Be Coded to COGS or OpEx or Both?

In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both. - The case for CS in COGS - The case for CS in Operating Expenses - The case for CS in both COGS and OpEx - What does CS coding matter? - What are the downline impacts of incorrect coding? Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page