Should IT Drive Business Service Reliability?

To deliver value, a given business service must be highly reliable. What are the challenges to reliability? And, if reliability is based on broad accessibility, guaranteed continuity, and high performance - aren't those all dependent on IT? If IT is driving reliability, who is accountable, IT or Business? Shouldn't IT share accountability? Guest: Rob Reeg, President, Global Technology and Operations, MasterCard World Wide Guest Bio: https://www.ciotalknetwork.com/contributor/rob-reeg/ More on this Episode: https://www.ciotalknetwork.com/should-it-drive-business-service-reliability/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/