Should retirement villages have to repay residents faster?

In this episode, Oliver talks with Michelle Palmer, Executive Director of the Retirement Villages Association, about the retirement village business model and the debate over how quickly operators should repay residents and their estates once a unit is vacated. They discuss the Consumer New Zealand petition, the Government's proposed 12-month repayment rule, and why applying changes retrospectively to existing contracts could raise costs for residents and put pressure on smaller operators.