Skip to content
Should You Outsource Customer Support? episode artwork

EPISODE · May 13, 2021 · 28 MIN

Should You Outsource Customer Support?

from SaaS & Scotch · host TK Kader

My guest today is Doc Shufelt, CEO at ArenaCX, Inc. Our conversation focuses on: the art of SaaS customer support. You can learn more about ArenaCX, Inc. at: https://www.arenacx.com. You can connect with Doc at: https://www.linkedin.com/in/doc-shufelt/ Grab a copy of my 5-Point SaaS Growth Strategy Guide: https://getunstoppable.com/strategy Check out my Youtube channel where I post 3 episodes every week with actionable strategies on growing your SaaS business: https://tkkader.com/youtube Learn more about my SaaS GTM Coaching Program: https://tkkader.com/gtm Click to tweet link: https://ctt.ac/1r9tP

Episode metadata supplied by the publisher feed · Published May 13, 2021

Embed this episode

Ready to play

Should You Outsource Customer Support?

0:00 28:33

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

No similar episodes found.

Software Social Michele Hansen & Colleen Schnettler Two indie SaaS founders—one just getting off the ground, and one with an established profitable business—invite you to join their weekly chats. Getting To Ramen Joshua Anderton One SaaS-trepreneur's journey to building a sustainable lifestyle business online. With all of the failures, successes, and learnings along the way (including interviews with people like Justin Jackson, Rob Walling, Ben Orenstein, and others). WP-Tonic | WordPress | SaaS | Bootstrap SaaS | Startups Jonathan Denwood & Kurt von Ahnen WP-Tonic is a podcast for WordPress professionals, Bootstrap SaaS startup entrepreneurs, and anyone looking to build a business online. We cover a large number of areas with our main show. We interview creative WordPress and startup entrepreneurs, plus online experts who share insights to help you build your online business.Jonathan Denwood and Kurt von Ahnen host and produce the WP-Tonic podcast, which is one of the longest-running WordPress podcasts. Each episode brings you valuable insights with one goal: to help you generate more income and impact through online businesses. The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople. Brian Burns No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, saas, sales leadership, sales management, social media, b2b marketing, maverick selling method and how sales have changed. If you are in sales and like selling, this podcast is for you.I have been selling for over 25 years, and today I help companies increase revenue and reduce sales cycles by understanding how their customers make purchase decisions. I avoid the old-school tips and trick approach to sales and instead create a sales and buying pattern map which enables salespeople to understand the

Frequently Asked Questions

How long is this episode of SaaS & Scotch?

This episode is 28 minutes long.

When was this SaaS & Scotch episode published?

This episode was published on May 13, 2021.

Can I download this SaaS & Scotch episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!