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HOA community managers are not property managers.  They don't make decisions on the part of the HOA, but per the direction of the board of directors.  Our focus with Covering HOAs is to share stories, best practices, happenings within our industry, and to guide community managers to the print, internet, and events where they can learn tactics for improving the service they provide to their client communities.  This will help the board of directors improve the experience of living in the community.