SIG Summit Spotlight: Christine Kurtz, Sarah Lee Frozen Bakery, on Small Dollar Disputes and Supplier Relationships

Small dollar claims and disputes rarely move the needle on a P&L — but how they're handled can make or break supplier trust for years. Join Christine Kurtz at the SIG Global Executive Summit, taking place October 25–28 at Navy Pier in Chicago, as she unpacks the psychology behind why suppliers remember the small moments more than the big wins, and how a simple shift in approach — choosing not to pursue certain claims — can transform negotiations, speed up reimbursements, and build a lasting "ledger of trust." Attendees will walk away with a new lens on tail spend: it may be small in dollars, but it carries outsized influence on relationships, risk, and long-term supplier behavior.