Site Leadership | Marcelo Fariello on From Tools to Behaviour: The Real Driver of Reliability

In this episode, JP sits down with Marcelo Fariello, Plant Manager at Mars, to explore a powerful idea: reliability isn’t just a maintenance function — it’s a leadership system.Marcelo shares lessons from his journey across digital transformation, operational excellence, and plant leadership, including his time at Danone and now leading a major Mars site in Australia.They unpack why many reliability programs stall when they sit solely within maintenance, and what changes when operators take true ownership of their equipment. Marcelo explains how shifting to site-wide accountability can unlock performance gains that tools alone never will.The conversation also dives into the reality of digital reliability tools — why so many initiatives fail, what actually works, and the cultural foundations required before technology can deliver value.Finally, Marcelo breaks down how high-performing sites treat reliability as a leadership discipline, focusing on behaviours, mindset, and breaking down silos between production and maintenance.If you’re a maintenance leader, reliability engineer, or site manager, this episode will challenge how you think about ownership, digital transformation, and what it really takes to build a reliable operation.Chapters00:00 Introduction to Marcelo's Journey02:51 Reframing Reliability and Maintenance03:33 The Importance of Ownership in Operations08:44 Strategies for Cultural Change11:11 Defining Operator Ownership13:11 The Role of KPIs in High-Performance Teams15:26 Effective KPIs for Reliability18:21 The Power of Measurement26:03 Digital Transformation and Its Challenges32:04 Leadership as a System36:09 Hard Truths in Reliability ManagementSound Bites"Silos create a superhero mentality.""Ownership drives pride and performance.""KPIs should motivate, not just measure."Key TopicsHolistic leadership in reliability and operationsOperator ownership and cultural changeRole of KPIs and data in continuous improvement

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Site Leadership | Marcelo Fariello on From Tools to Behaviour: The Real Driver of Reliability

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