Skills for field service team communication + serving clients when mistakes happen, do AI bots help?

Thanks to Guy Eid, Jerome Varvaro, and Paul Camidge for a great discussion around some interesting topics, 'Skills for field service team communication + serving clients when mistakes happen, do AI bots help?'Here are a few quotes from the Podcast roundtable published today.''The field engineer is often the only person the customerever sees one to one, face to face as it were. And so, I think we really as an industry need to be pushing companies to say, 'Hey, you need to develop our teams to be able to do this better.' " "You know, if somebody makes a mistake, you have toacknowledge that we all make them, right? And coach the person through it... Knowledgeis power, right, to teach the employee. If I have one of my managers that's made a mistake with one of his employees and I have to speak with him, it's to make them understand what it was they did and what the impact was so they canlearn from it, right? You know, so but simply just chastising somebody or levelling a threat it does nothing." "I think we've all agreed that replace people at yourperil whether it's a field service engineer, a customer support engineer, a customer services agent, whatever you are looking at the people are theorganization. And without them you will have a challenge."We hope you enjoy the full discussion. If you enjoy our content please subscribe to our Podcast.