Small Details Turn Service Into Care | Yesi Barrientos

Great service is table stakes. What people remember is how you made them feel when nobody “had to” do anything extra. We’re joined by Yesi Barrientos, Director of Food and Beverage Service at Palmetto Bluff, for a grounded conversation about hospitality leadership, guest experience, and the small details that turn a restaurant visit into a real connection.Yessi breaks down what it means to take care of someone from the second they walk in to the moment they leave, and why attention to names, preferences, allergies, and family details builds trust over time. She also shares a powerful story from a busy Thanksgiving week event when a member’s family couldn’t attend, and how the team chose empathy and action so they didn’t miss out entirely. It’s a reminder that the most memorable customer service often looks simple, but it’s never accidental.We also talk career growth and mentoring, from starting as a banquet server to leading multiple outlets, plus what it takes to plan high-stakes events and train teams to feel confident creating meaningful moments. Then we zoom in on Anson Cottage: how an elevated casual dining experience gets designed, how menus come together through collaboration and “specials” testing, and why a shared vision across departments keeps the member experience seamless.We close with wellness, presence, and the power of gathering around a meal, plus a challenge to reach out to someone you’ve been missing. If this resonates, subscribe, share with a friend, and leave a review so more people can find the show.