EPISODE · Sep 16, 2025 · 43 MIN
Snap Out of It: Rethinking How We Work & Workplaces with Kay Sargent
from Connected FM · host Edward Wagoner, Elizabeth Shelton, Kay Sargent
In today's episode host Edward Wagoner interviews Kay Sargent, who was recently named an IFMA Global FM Influencer and is the Director of Thought Leadership, Interiors at HOK. Together they discuss the evolving needs of buildings and how facility managers must adapt to future trends. They also go over the importance of human-centric design, the impact of artificial intelligence on productivity and the potential for longer lifespans to change workplace dynamics. They also touch on the necessity for the industry to shift from a sustainability mindset to one of regeneration, emphasizing the role of curiosity and forward-thinking in driving meaningful change.00:00 Introduction to Future-Proofing Buildings00:25 Welcome to Connected FM Podcast01:15 Introducing Today's Guest: Kay Sargent02:54 The Need for Human-Centric Design05:41 Rethinking Work and Retirement10:23 Global Sustainability Challenges17:06 The Role of AI in Office Design23:42 Creating Meaningful Organizations24:32 The Importance of Wants and Needs in Sales25:47 Rethinking Workspace Design26:24 The Role of Technology in Our Lives27:36 The Science of Design29:00 Future Casting and the Role of AI30:44 Curiosity and Asking 'What If?'34:50 The Impact of Neuroaesthetics36:29 Challenges and Opportunities in Facility Management40:12 Personal Stories and Writing a Book43:08 Conclusion and FarewellSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
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What this episode covers
Kay Sargent discusses the pressing need for change in facilities management, emphasizing the importance of human-centric design and the future of work. She challenges the industry to snap out of its current mindset and rethink how spaces are designed to meet the evolving needs of the workforce.
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Snap Out of It: Rethinking How We Work & Workplaces with Kay Sargent
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