Sofitel UK’s Area GM on building trust in her teams in New York, London and beyond

In this week’s episode we’re joined by Marie-Paule Nowlis, the Area General Manager for Sofitel UK and General Manager of Sofitel London St James. Marie-Paule discusses her experience of hospitality in New York and London, and the differences between working in both cities, the importance of authenticity in luxury hotel brands and her own approach to leadership and building trust with her team.