Software Implementation Tales of Horror

In this episode, "What the F*ck is AI" dives into the real-life horror stories behind law firm tech rollouts gone very, very wrong. Eden, Eryk, and returning fave guest Holly Pulido unpack everything from “blank-screen” practice management systems and fake “open APIs” to contract gotchas and million‑dollar wish lists that never become working software. Along the way, they turn the therapy session into a playbook, showing how AI can act as translator, process-mapper, contract reviewer, and business‑case builder so your next implementation doesn’t end with ripping the whole thing out.