Solutions for High Conflict at Work with Guest Cherolyn Knapp

In workplace conflict, handling complaints, upset employees and high conflict situations is taxing, leaving many organizations feeling stuck or without options other than termination or throwing hands up in the air and living with it. But there is a method to help employees learn necessary skills — a method called New Ways for Work: Personal Skills for Productive Relationships.In this episode, Bill and Megan are joined by Cherolyn Knapp, lawyer, mediator, workplace investigator and HCI’s newest speaker/trainer. Together they will discuss:high conflict situations in the workplacewhether conflict increased during covid and if so, whyobservations about how HR, coaches, management and others handle high conflict situations — and whether what they’re doing is workingNew Ways for Work as a skills-building tool for helping calm high conflict situations by teaching skills how New Ways for Work can help anyone who coaches challenging workplace conflict, including high conflict situationsCherolyn’s top 3 tips for HR, coaches, anyone working with high conflict situationsLinks & Other NotesCOURSENew Ways for Work® Training RegistrationBOOKSNew Ways for Work® Coaching Manualor on Amazon New Ways for Work® Workbookor on AmazonIt’s All Your Fault at Work: Managing Narcissists and Other High Conflict Peopleor on AmazonBIFF at Work: Your Guide to Difficult Workplace Communicationor on AmazonARTICLESNew Ways for Work: A New Coaching MethodWhy Can't They Get It? - What to do when coworkers and employees have no idea how they behave.GUEST BIOhttps://www.highconflictinstitute.com/aboutOur website: https://www.highconflictinstitute.com/Submit a Question for Bill and MeganAll of our books can be found in our online store or anywhere books are sold, including as e-books.You can also find these show notes at our site as well.Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior. (00:00) - Welcome to It's All Your Fault (01:42) - Meet Cherolyn Knapp (03:42) - Questions (21:01) - New Ways for Work (29:25) - Tips (31:38) - Reminders & Coming Next Week: (33:42) - Wrap Up