Solving Business Problems Before Choosing Technology

What this episode covers

In this episode of Gaining the Technology Leadership Edge, Mike is joined by John Horner, a technology consultant with more than two decades of experience helping organizations solve real business problems with the right technology—not just the latest tools. John shares how many companies fall into the trap of chasing solutions like ERP platforms, cloud migrations, or AI without fully understanding the root challenges they’re trying to solve. Instead of starting with technology, John explains why explaining why effective consulting starts by working backward—asking why a solution is needed, who it helps, and what business outcome it should create. The conversation dives into automation and AI, cutting through the hype to focus on practical applications that deliver measurable ROI. John explains how successful engagements begin with small, high-impact improvements that demonstrate value quickly before expanding into larger initiatives. Mike and John also discuss why executives are often cautious about technology investments, especially after being burned by failed projects or unreliable vendors. They explore how prototypes, clear communication, and alignment between business goals and technical execution help rebuild trust. This episode is especially valuable for CTOs, CIOs, and business leaders who want technology to drive real outcomes—not complexity, wasted budgets, or shiny-object distractions. In this episode, you’ll learn: Why starting with the problem matters more than the tool How to evaluate technology requests more effectively When AI and automation actually make sense How to demonstrate ROI and build executive trust Why business and technology alignment is critical

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