Solving the Hospitality Staffing Crisis: Tech and No-Tech Solutions for a 50-80% Turnover Industry

Check out eCornell’s AI in Hospitality Certificate Program  Starwood Hotels - starwoodhotels.com Tao Group Hospitality - taogroup.com With approximately 17.1 million employees, the hospitality and leisure industry remains one of the largest and, unfortunately, most volatile employment sectors. Front-line turnover rates continue to hover around 50% to 80%, and there are an estimated 986,000 current job openings in restaurants and hotels alone. The combined impact of turnover and vacancies threatens both operational stability and industry growth. This Keynote will examine current labor market conditions and explore innovative solutions reshaping hospitality workplaces. From leveraging new technologies to reimagining traditional workforce management approaches, our panel will analyze strategies to address these challenges. The discussion will highlight both immediate solutions and long-term initiatives that are creating more stable, adaptable work environments. What You'll Learn Easy-tech options for responding to the current dynamics, including demand forecasting, AI-enabled hiring, and auto-scheduling Proven no-tech initiatives, such as predictable scheduling, multi-skilling, shared labor pools, and educational pipelines Policies and practices that promote workplace flexibility and responsiveness Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.