Sonya Cullington, AI Adoption | Behavioural Gov | Judgment Frameworks

TechPulse Healthcare: Transforming Healthcare with XR & AI Episode with Sonya Cullington MA MSc – Cyberpsychologist, NHS Communications AI Network Co-Chair In our first 2026 episode, Sonya Cullington reveals why AI adoption in NHS communications is stalling – despite 230 million weekly ChatGPT health queries from patients. From GP receptionist (complete with filing cabinet nostalgia) to European Parliament policy lead and Number 10 COVID misinfo campaign, Sonya brings battle-tested insight to: • Why patients trust "confidently wrong" AI more than clinicians • Cyberpsychology's role in tech adoption (it's 90% human behaviour) • The NHS Communications AI Operating Framework – ethical principles that work • Judgment frameworks > tool hype (Copilot licenses don't magically transform) • "Design for the AI-powered patient" – clinicians must adapt to reality Sonya debunks myths, shares failures, and gives practical steps for health tech innovators working with the NHS. Hosted by Atif Nasim & Jonathan Probets