EPISODE · Feb 6, 2026

SOR 1146 Customer Expectations

from Speaking Of Reliability: Friends Discussing Reliability Engineering Topics | Warranty | Plant Maintenance · host Reliability.FM: Accendo Reliability, focused on improving your reliability program and career

Customer Expectations Abstract Dianna and Fred discuss the “fuzzy and shadowy” world of customer expectations, discussing how to set reliability requirements that actually keep customers coming back. Key Points Join Dianna and Fred as they discuss customer expectation of reliability. Topics include: The Warranty Trap: why designing a product to only last as long as […]

Episode metadata supplied by the publisher feed · Published Feb 6, 2026

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