EPISODE · Aug 14, 2023

SOR 887 Changing Customer Expectations

from Speaking Of Reliability: Friends Discussing Reliability Engineering Topics | Warranty | Plant Maintenance · host Reliability.FM: Accendo Reliability, focused on improving your reliability program and career

Changing Customer Expectations Abstract Kirk and Fred discussing a recent product failure that Kirk had with the manufacturer of his e-bike, and the positive outcome. Key Points Join Kirk and Fred as they discuss Kirk’s e-bike user caused failure and how the company had a major spare part that they no longer manufacturing. Topics include: […]

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