EPISODE · May 16, 2023 · 23 MIN
Sorry, I Didn’t Catch That: The Importance of Active Listening
from Travel & Hospitality Intelligence · host J.D. Power
On this episode of Innovating the Customer Experience Podcast, our J.D. Power experts Michael Vermillion, Senior Managing Director, Global Business Intelligence, and Mark Miller, Customer Service Advisory Practice Leader, are joined by Lauren Pragoff, Chief Customer Officer at Medicat, to explore the benefits of active listening.
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Sorry, I Didn’t Catch That: The Importance of Active Listening
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