Speaking Assertively w/ Lisa Kleiman

Lisa Kleiman is the principal and founder of Speaktopia, a public speaking coaching and training organization. She has held management and consulting positions at Fortune 500 companies and has served as a faculty member at Boise State University for over 15 years teaching undergraduate and graduate English and Business & Managerial Communication courses. Lisa is the author of several books, journals, and other publications including You Got This: Everything You Need to Master Authentic Public Speaking (2019) and Public Speaking Journal (2021). Mentioned in this Episode: You Got This: Everything You Need to Master Authentic Public Speaking https://www.amazon.com/You-Got-This-Everything-Authentic/dp/1632992329Speaktopia – Connect with Lisa’s coaching and training: https://speaktopia.com/Listen to previous episodes of People Business with Derek Gaunt and Gary Noeser to learn what professional negotiators can teach us Time Codes:(2:00) - How does one become a communication coach?(6:35) - What is passive communication? What is aggressive communication? And what is assertive communication?(10:39) - People don't necessarily communicate one way all the time do they?(12:18) - Can you talk about direct and indirect speaking?(14:13) - Where do you begin when someone wants to become a more assertive speaker?(16:31) - How do we get better self-awareness around how we are perceived by others?(19:58) - How can you help with the fear of what seems like aggressiveness but is really assertiveness?(23:11) - How would you suggest I handle a situation where I need to be direct and appropriate?(26:34) - What happens if the person reacts poorly?(31:11) - What do we do when an aggressive speaker comes to us?(33:31) - What are things people can say when somebody is mean to them?(35:41) - How do you deal with someone who has a passive style?(40:04) - How do you repair a situation when someone has gone too far?(42:02) - Do you have any exercises to help people to move into a more assertive direction?(49:52) - Anything we didn't cover or that you'd like to share?